News for 'Customer Focus Services'

'Key risks to markets in 2022 are...'

'Key risks to markets in 2022 are...'

Rediff.com16 Dec 2021

'Overtightening of monetary policy by central banks and the spread of new Covid variants, which may force governments to restart lockdowns or restrict mobility.'

Get ready to meet Vistara's RADA at Delhi's T3

Get ready to meet Vistara's RADA at Delhi's T3

Rediff.com12 Jun 2018

The Tata-SIA airline Vistara is gearing up to station an indigenously developed robot, RADA, at its signature lounge at Delhi airport's Terminal 3. Powered by AI, the robot is programmed to scan boarding passes, provide information on the terminal, departure gates, real-time flight status and weather conditions of destination city etc. And RADA can also entertain people by playing games and multimedia content, says Sangeeta Tanwar.

Financial inclusion a key driver of economic growth: Das

Financial inclusion a key driver of economic growth: Das

Rediff.com15 Jul 2021

RBI Governor Shaktikanta Das on Thursday said financial inclusion will continue to be a "policy priority" for the central bank to make the post-pandemic recovery more equitable and sustainable. The Reserve Bank of India will very soon be coming out with the first financial inclusion index, which will assess progress in terms of access, usage and quality, Das said, while speaking at the Economic Times Financial Inclusion Summit. It is the responsibility of all stakeholders to ensure that the financial ecosystem (including the digital medium) is inclusive and capable of effectively addressing risks like mis-selling, cybersecurity, data privacy and promoting trust in the financial system through appropriate financial education and awareness, he added.

TCS buys digital design firm W12 Studios, its 1st acquisition in 5 years

TCS buys digital design firm W12 Studios, its 1st acquisition in 5 years

Rediff.com2 Nov 2018

W12 Studios will be part of TCS Interactive, further strengthening the already impressive array of creative and experience services it offers

Asset quality of NBFCs worsens in H1 amid pandemic

Asset quality of NBFCs worsens in H1 amid pandemic

Rediff.com29 Dec 2021

The asset quality of non-banking financial companies (NBFCs) deteriorated in April-September 2021 (H1FY22) owing to the second wave of the pandemic. Their gross non-performing assets (NPAs) rose to 6.8 per cent in September 2021 from 6 per cent in March 2021. The Reserve Bank of India's (RBI's) annual Trend and Progress report (FY21) said the sector might have to grapple with higher delinquencies as and when policy measures unwound. The pandemic posed significant challenges to NBFCs during the first wave (2020) also.

With brinjal and barbs, Oppn takes govt to task over price rise

With brinjal and barbs, Oppn takes govt to task over price rise

Rediff.com1 Aug 2022

Opposition members in the Lok Sabha on Monday blamed the Bharatiya Janata Party-led central government's policies for the price rise and accused it of ignoring the plight of common people, saying kitchens will soon "see a lockdown" if the Centre does not take corrective measures.

Why RBI is conservative in granting bank licences

Why RBI is conservative in granting bank licences

Rediff.com4 Apr 2014

The Reserve Bank of India has formulated strategic polices to enhance growth in banking sector.

RBI on mobile banking registration in ATMs

RBI on mobile banking registration in ATMs

Rediff.com18 Dec 2015

RBI said its policy focus had been to encourage banks to leverage on this channel.

10 smart things Indian entrepreneurs MUST do

10 smart things Indian entrepreneurs MUST do

Rediff.com26 Jun 2020

Help your employees remember the vision and the goals of your exponential organisation and why they decided to be there, suggests Kunal Sood.

Urban Company tries to soothe frayed nerves of women partners

Urban Company tries to soothe frayed nerves of women partners

Rediff.com15 Oct 2021

Urban Company, the home services firm, announced a 12-point programme on Thursday to improve partner earnings and livelihood for all partners on its platform in India. The announcement comes after most women partners on the platform staged a protest last Friday, demanding better layouts and safer working conditions. Among the provisions in the 12-point programme are reduction of highest commissions in the beauty category, in which most of Urban Company's female partners work.

How Jet Airways plans to strike it big

How Jet Airways plans to strike it big

Rediff.com4 May 2016

Jet's advertising and that of most other airlines has been limited to new routes or promotional fares.

HDFC Bank plans mega infra revamp to tackle outages

HDFC Bank plans mega infra revamp to tackle outages

Rediff.com25 Jun 2021

After facing multiple outages that irked the regulator, the country's largest private sector lender, HDFC Bank, is revamping its technology infrastructure by making large scale investments, wherein it is bringing new talent, getting into cloud-native stacks, a shift from the traditional monolithic IT infrastructures, and working with strategic partners for better products and services. The bank management is clear that it will do whatever it takes in line with its growth path to ramp up its technology infrastructure.

Air freight stations planned to transport Covid vaccines

Air freight stations planned to transport Covid vaccines

Rediff.com30 Nov 2020

The government is considering setting up air freight stations to enable direct movement of vaccines from pharmaceutical factories to the aircraft.

Murthy's advice for start-ups: 'Be trustees of outsiders' money'

Murthy's advice for start-ups: 'Be trustees of outsiders' money'

Rediff.com4 Jun 2022

'Think of the poorest retail investor before you decide to go for an IPO'

L&T CEO Subrahmanyan gets 115% jump in salary in FY22 as business grows

L&T CEO Subrahmanyan gets 115% jump in salary in FY22 as business grows

Rediff.com14 Jul 2022

Engineering giant Larsen & Toubro (L&T) handed out a pay cheque of Rs 61.27 crore to its chief executive officer (CEO) and managing director (MD) SN Subrahmanyan in the last financial year (FY22), which is a near 115 per cent hike over FY21, as executive compensation at India Inc comes under sharp focus after two years of Covid-19. In fact, the total compensation of L&T's executive directors (including Subrahmanyan) in FY22 was 120 to 670 times the median remuneration of the company's employees, data from its FY22 annual report shows. This points to sharp hikes that the top management saw in their remuneration during the period, experts in human resources said. In FY21, L&T's executive compensation was 56 to 337 times the median remuneration of company employees.

Clarity needed on tax framework for IT industry: Nasscom

Clarity needed on tax framework for IT industry: Nasscom

Rediff.com1 Feb 2021

The government has created a comprehensive budget with sharp focus on sustaining economic activity and investment but more clarity is needed on areas like taxation framework for adopting remote working on a long-term basis, IT body Nasscom said on Monday. The industry association noted that the IT/ITeS (Information Technology-enabled Services) industry has been a key driver of growth and jobs in 2020 and there is an opportunity to significantly accelerate it further. "For the IT sector, one of the biggest needs ahead of us is the development of future business models, with hybrid working becoming a reality. "We look forward for the government to provide clarity on providing a framework in direct taxes and indirect taxes for the industry to adopt WFH/remote working on a long-term basis," Nasscom said in a statement.

India's IT firms have big plans for UK

India's IT firms have big plans for UK

Rediff.com4 May 2021

IT firms Infosys and Mphasis on Tuesday said they will create employment for about 2,000 people, while Wipro will invest pound 16 million (about Rs 163 crore) in the UK over the next few years. The announcements were made ahead of the virtual summit between UK Prime Minister Boris Johnson and his Indian counterpart Narendra Modi on Tuesday. Infosys said it plans to hire 1,000 workers in the UK over the next three years as part of efforts to support the country's economic recovery and growth.

IT cos' revenues to grow up to 9% in FY22: Icra

IT cos' revenues to grow up to 9% in FY22: Icra

Rediff.com14 Jan 2021

Demand for digital technologies and resumption of normal economic activities will drive sales for IT companies, and the sector will post a revenue growth of up to 9 per cent in 2021-22, a report said on Thursday. Rating agency Icra gave a "stable" outlook for the sector, whose size is pegged at over $180 billion by industry lobby Nasscom, including the business process outsourcing business. The IT services sector's revenues will rise between 7-9 per cent in rupee terms and between 5-8 per cent in dollar terms in 2021-22, it estimated.

Sachin Bansal is back as CEO, this time at a microfinance company

Sachin Bansal is back as CEO, this time at a microfinance company

Rediff.com26 Sep 2019

Bansal has picked up a majority stake in Chaitanya Rural Intermediation Development Services, a company which runs microfinance institution Chaitanya India Fin Credit.

Jeff Bezos to step down as Amazon CEO; Andy Jassy named successor

Jeff Bezos to step down as Amazon CEO; Andy Jassy named successor

Rediff.com3 Feb 2021

Billionaire Jeff Bezos, who founded Amazon as an online bookseller nearly three decades ago, will step down as the CEO of the $1.7 trillion global retail giant in the third quarter of 2021 with Andy Jassy being named his successor.

How SBI plans to save Rs 1,000 crore

How SBI plans to save Rs 1,000 crore

Rediff.com14 Jul 2020

SBI chief Rajnish Kumar said the focus going forward will be on cost reduction, rationalisation and reskilling of workforce, improving staff productivity and redeployment of workforce from admin offices to sales roles.

Will Jet Manage To Fly This Year?

Will Jet Manage To Fly This Year?

Rediff.com22 Apr 2022

If that happens, Jet Airways will be the first bankrupt airline which will be revived under the Insolvency process.

Start-ups scrape the bottom of the barrel

Start-ups scrape the bottom of the barrel

Rediff.com22 Mar 2020

According to a survey by community platform LocalCircles, early-stage start-ups, funding dependent start-ups and many small businesses will soon be fighting for survival as the spurt in coronavirus cases hits them hard.

'Headcount addition not an indicator of growth'

'Headcount addition not an indicator of growth'

Rediff.com29 Jan 2019

'The increasing mix of fixed price contracts is helping us improve productivity by bringing in more automation.'

'We are ardent believers of digital first'

'We are ardent believers of digital first'

Rediff.com12 Jul 2017

Sanjay Jalona, CEO & MD of LTI says the push would be to increase digital business and look at outcomes in projects for customers.

2021 is the new 1991, believes Kumar Birla, predicts Capex Mahotsav

2021 is the new 1991, believes Kumar Birla, predicts Capex Mahotsav

Rediff.com27 Nov 2021

'The force of reforms. The force of investment. The force of formalisation. The force of digital and green technology. And the force of youth and entrepreneurship. I am convinced that these 5 forces will propel India's rise over the next several decades,' predicts Kumar Mangalam Birla, chairman, Aditya Birla group.

Reliance's O2C, new energy biz may be valued over $100 bn

Reliance's O2C, new energy biz may be valued over $100 bn

Rediff.com18 Jul 2021

Billionaire Mukesh Ambani-led Reliance Industries Ltd's plans for investing Rs 75,000 crore in solar, batteries, fuel cells and hydrogen could create valuation of $36 billion (Rs 2.6 lakh crore) for the new energy business, Wall Street brokerage Bernstein Research said in a report. Reliance currently has three verticals -- oil-to-chemical (O2C) business that houses its oil refineries, petrochemical plants and fuel retailing business; digital services that comprises telecom arm Jio; and retail including e-commerce. New Energy will be the fourth vertical. At the company's annual general meeting of shareholders last month, Ambani announced a plan to invest Rs 75,000 crore in a new energy business over the next 3 years in the next stage in its transformation.

Pay Rs 1,450,000 and get a bespoke suit made

Pay Rs 1,450,000 and get a bespoke suit made

Rediff.com3 Aug 2017

Customised tailoring: How Raymond, Aditya Birla Group are luring customers with bespoke services to fit the bill.

Larsen & Toubro all set to launch its 'Nxt' disruption

Larsen & Toubro all set to launch its 'Nxt' disruption

Rediff.com30 Mar 2019

Honed and utilised in-house for over three years, the engineering major's new arm - L&T-Nxt - will focus on AI, IoT, vitual reality and cyber security among other fields of digitisation.

10 planned Mercedes launches on schedule

10 planned Mercedes launches on schedule

Rediff.com16 May 2020

'Even during the lockdown, we have received many online enquiries and subsequent bookings.'

EMIs to rise as RBI hikes repo rate by 50 bps

EMIs to rise as RBI hikes repo rate by 50 bps

Rediff.com8 Jun 2022

The Reserve Bank of India (RBI) on Wednesday announced to increase the policy repo rate by 50 basis points to 4.9 per cent, the second hike in five weeks aimed at quelling the inflation. The MPC vote was unanimous and has decided to keep stance withdrawal from accommodative, RBI Governor Shaktikanta Das said in a press conference on Wednesday. The decision was taken during a three-day meeting of the RBI's Monetary Policy Committee (MPC) to review the interest rates in the country. The MPC voted unanimously to increase the policy repo rate by 50 bps to 4.90 per cent," Das said.

CAD seen to deteriorate in FY23 on costlier import

CAD seen to deteriorate in FY23 on costlier import

Rediff.com14 Jul 2022

India's current account deficit is expected to deteriorate in the current fiscal on account of costlier imports and tepid merchandise exports, according to the Finance Ministry's monthly economic review. The review released on Thursday by the ministry also said that global headwinds would continue to pose a downside risk to growth as crude oil and edibles, which have driven inflation in India, remain major imported components in the consumption basket. For the present, it said, "their global prices have softened, as fears of recession have dampened prices somewhat. This would weaken inflationary pressures in India and rein in inflation."

Is Zomato's Deepinder Goyal up for a challenge?

Is Zomato's Deepinder Goyal up for a challenge?

Rediff.com12 May 2021

With scrutiny that comes with a public listing, Deepinder Goyal's leadership could face its sternest test yet.

Vodafone Idea to close m-pesa biz, writes off Rs 210 cr

Vodafone Idea to close m-pesa biz, writes off Rs 210 cr

Rediff.com29 Jul 2019

Vodafone m-pesa was one of the 11 firms that was given payments bank licence by the Reserve Bank of India in 2015.

Mindtree to buy L&T's NxT Digital Business

Mindtree to buy L&T's NxT Digital Business

Rediff.com20 May 2021

Mindtree on Thursday said it will acquire the NxT Digital Business from Larsen and Toubro (L&T) for Rs 198 crore, a move that will enable the mid-sized IT firm to capture opportunities in the IoT and Industry 4.0 space. The acquisition would enable Mindtree to capture opportunities in the IoT and Industry 4.0 market by leveraging NxT Digital Business capabilities to cross-sell and create holistic solutions for new prospects as well as for existing clients, a regulatory filing said. Capability in this space will bolster Mindtree's vision to leverage existing digital strengths and aim to become a 'Go-to business transformation partner' for clients, it added.

LIC has invested Rs 55,000 cr in equity market

LIC has invested Rs 55,000 cr in equity market

Rediff.com9 Dec 2020

'In FY21, as of October, LIC has booked a profit of Rs 18,800 crore through sale of equities.'

Forgot your laptop charger at office? Shipsy it!

Forgot your laptop charger at office? Shipsy it!

Rediff.com17 Nov 2015

Shipsy is the brainchild of Soham Chokshi, a mechanical engineer from IIT Madras and co-founders Dhruv Agrawal and Maharshi Devraj.

B School Curricula: Time for A Reset?

B School Curricula: Time for A Reset?

Rediff.com21 Sep 2021

... As the world swings from 'financialisation' to 'artificial intelligence', asks Ajit Balakrishnan.

Indians to spend Rs 1.3 lakh cr on cell phones this year

Indians to spend Rs 1.3 lakh cr on cell phones this year

Rediff.com20 Aug 2015

This is an increase of 4% over 2014, ans will be fuelled by rising mobile users and availability of cheap smartphones.

SoftBank-backed Ola raises $500-mn term loan

SoftBank-backed Ola raises $500-mn term loan

Rediff.com17 Dec 2021

IPO-bound mobility platform Ola, said it has successfully raised $500 million via a Term Loan B (TLB) from marquee international institutional investors. This term loan has no impact on the valuation of Bhavish Aggarwal-led Ola. The Bengaluru-based firm recently raised $139 million. This is part of a $1 billion funding round for which the company is in talks with investors, increasing its valuation to about $7.5 billion, according to the sources.